Modify or Cancel Order
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Can I change my order or cancel it?
- Custom Orders: Unfortunately, once placed, custom orders cannot be changed or canceled as they are processed immediately.
- Non-Custom Orders: Changes or cancellations are possible if the order has not yet been fulfilled.
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What if I want to change the ship-to address?
- If your order has not been fulfilled, contact us to update the shipping address.
Shipping Information
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How long is shipping?
- Non-Custom Orders: Typically shipped within 24 hours; allow up to 2 business days.
- Custom Orders:* Manufacturing takes up to 25 business days. Shipping takes 3-5 business days (domestic) or 8-18 business days (international).
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Where are orders shipped from?
- Orders are shipped from our Chicago, USA warehouse. Shipping costs vary by size, weight, and destination.
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International Shipping & Customs
- International customers may need to pay customs and import taxes. Contact your local customs office for details.
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My package is lost in the mail
- Refunds or replacements are offered if tracking hasn’t updated for at least 30 days.
Returns & Exchanges
- What is your returns and exchanges policy?
- Custom Items: No cancellations, but replacements or returns are offered for damaged items (e.g., defective gems or markings not in the uploaded photo). Blurry images due to low-resolution photos are not covered.
- Non-Custom Items: Returns are accepted within 30 days of delivery. Exchanges are also possible within 30 days. Refunds may take 3-7 business days.
Custom Items
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Photo Requirements
- For best quality, photos should be at least 1,000 x 1,000 pixels. Photos under 400 x 400 pixels may result in blurry images, and we will contact you for a replacement photo.
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Damaged Product
- Free replacements are offered for damaged items, such as defective gems or markings not in the uploaded photo. Blurry images due to low-resolution photos are not covered. Proof (photo/video) is required for replacements or refunds.